Privacy Policy

Last Updated: October 23, 2024

At Bidex ("Company", "we", "our", or "us"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI companion application, Bidex ("Service"), available at bidexapp.com ("Site"). By accessing or using the Service, you consent to the practices described in this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the Service.

Bidex is a next-generation AI companion application designed to provide a deep, personal, and evolving relationship for users seeking genuine connection. Moving beyond simple task management or superficial chat, Bidex offers a persistent and consistent companion that users can shape into a partner, friend, or mentor.

1. Information We Collect

We may collect personal information that you voluntarily provide to us when you register for an account, subscribe to a plan, or communicate with us. This information may include:

• Personal Data: Such as your name, email address, and payment information.
• Usage Data: Information about how you access and use the Service, including your conversations, preferences, and interaction patterns with your AI companion.
• Location and Environmental Data: With your permission, we may collect location data and environmental information (such as weather) to enhance your AI companion's contextual responses and create more immersive interactions.
• Cookies and Tracking Technologies: We use cookies and similar technologies to track activity on our Service and hold certain information.

2. How We Use Your Information

We use the collected information for various purposes, including:

• Providing and maintaining the AI companion Service and maintaining your companion's personality and conversation history.
• Processing your subscriptions and payments.
• Personalizing your AI companion's responses, behavior, and relationship development based on your preferences and interaction patterns.
• Enhancing contextual responses using location and environmental data when permitted.
• Improving and customizing the Service through machine learning and AI model training.
• Communicating with you about updates, offers, and promotions.
• Responding to your comments, questions, and requests.
• Monitoring and analyzing usage and trends to enhance your experience.
• Preventing fraudulent transactions and ensuring security.

3. AI Companion Data and Privacy

Your conversations and relationship data with your AI companion are stored securely and used to maintain continuity and personalization. This data includes:

• Conversation history and context to maintain long-term relationships
• Personality preferences and behavioral patterns you've established
• Shared experiences and memories within the companion framework

You have full control over your companion's data and can request deletion of your conversation history at any time.

4. Disclosure of Your Information

We may share your information with third parties in the following situations:

• Service Providers: With third-party vendors who perform services on our behalf, such as payment processing through Stripe and AI model providers.
• Legal Obligations: If required to do so by law or in response to valid requests by public authorities.
• Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business.
• Protection of Rights: To protect and defend our rights and property, prevent or investigate possible wrongdoing, and ensure the personal safety of users.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, some parts of our Service may not function properly.

6. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your AI companion conversations are encrypted both in transit and at rest, and we employ industry-standard security practices to protect your relationship data.

7. Data Retention

We retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, to comply with our legal obligations, resolve disputes, and enforce our agreements. You can request deletion of your conversation history and companion data at any time.

8. Your Rights

Depending on your jurisdiction, you may have the right to access, correct, update, or delete your personal information, including your AI companion conversation history. To exercise these rights, please contact us at support@mail.bidexapp.com.

9. Third-Party Services

Our Service may contain links to third-party websites or services that are not owned or controlled by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We may integrate with third-party AI services and weather/location providers to enhance your companion experience.

10. Children's Privacy

Our Service is not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and become aware that your child has provided us with personal information, please contact us, and we will take steps to remove that information from our servers.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by updating the "Last Updated" date at the top of this Privacy Policy. Your continued use of the Service after any modifications indicates your acceptance of the updated Privacy Policy.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Bidex

Email: support@mail.bidexapp.com

Address: Parkway Southeast, Newcastle, WA